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When AI Leads Buyers Down the Wrong Path — And How Skilled Buyers Prevent It

Artificial intelligence is quickly becoming one of the most powerful tools available to today’s buyers. It can analyze data, summarize trends, accelerate research, and improve preparation for supplier discussions. Used correctly, it strengthens judgment and gives buyers a meaningful edge. But when AI is used…

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Five Ways M365 Copilot Helps Buyers Work Faster and Smarter in Excel

Microsoft’s M365 Copilot is built directly into Excel.  You must have a Microsoft 365 Enterprise subscription, as well as an additional M365 Copilot subscription, but its ability to handle so many of the Excel tasks buyers are tasked with is well worth it.  It also…

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Procurement at the Crossroads: Turning Risk into Resilience Through Capability

A new Economist Impact study — The Resilient Edge: Procurement in an Era of Polycrisis (2025) — reveals a profession under pressure. Two-thirds of CxOs now rank geopolitical instability and supply chain disruption as their top risk. Inflation and tariffs continue to erode margins. While…

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6 Ways to Use Chat to Better Understand Supplier Costs

Buyers are under constant pressure to evaluate supplier quotes, justify cost increases, and negotiate effectively. Too often, suppliers provide incomplete information or push back on requests for detail, leaving buyers with little leverage. Chat-based AI (like ChatGPT) can help. By using well-structured prompts, buyers can…

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Getting Better Results with AI Chatbots: 5 Best Practices for Purchasing Teams

AI chatbots like ChatGPT and Copilot are helping purchasing teams save hours each week. A recent report by AI at Wharton showed that 94% of purchasing professionals surveyed reported using AI chatbots at least weekly.  That’s up from just 50% the year before!  We’ve found…

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Step-by-Step Guide for Implementing AI Chatbots for Procurement

AI chatbots like Copilot, ChatGPT, and Gemini are more than a novelty. Manufacturing procurement teams are using these low-cost tools to analyze supplier quotes, prepare for supplier negotiations, developing category strategies, and speed up daily work.  But most teams don’t know how to get started. …

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Using AI Chatbots to Deliver Purchasing Cost Savings

New tariffs – both recent changes by the U.S. administration and retaliatory tariffs from affected countries – are accelerating the need for purchasing teams to drive cost savings.  While taking actions to mitigate the impact of ever-shifting trade and tariff policies is a priority, manufacturing…

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Using Chatbots For More Effective Negotiations

Negotiation is a core skill for purchasing professionals, something to continuously work on improving. Whether it’s cutting a deal with a key supplier or mapping out a sourcing plan with internal stakeholders, negotiation is a daily activity for most buyers, sourcing managers, and procurement directors.  It’s…