Negotiation Communication Skills Program

On-demand Course

Communication Skills for More Successful Negotiations

On-demand online course with 1 hour of content, including presentations, handouts, and exercises to apply key concepts including:

1. Understanding human behavior
2. Countering unproductive behavior
3. Understanding behavioral styles
4. Adapting communications for negotiations

After attending this course, participants will be able to:

• Understand the sources of behaviors, thoughts, and feelings
• Maintain composure in difficult situations
• Counter unproductive behaviors of others
• Identify behavioral styles of others
• Adapt communications for specific behavioral styles